Take out all the hid wires n do it yourself. The things wit shops is they jst wire things up to how the instructions say or to what they did to another car/truck gettin the same thing. There 2 ways to install HID's into a jeep, one is to take out the time delay relay n wire it up direct. The other is addin a relay to each light to make them work n then addin a diode goin from hi to lo so that when you flick on ur hi, ur bulb will turn on. If you look at the write up I did, I basically did the same setup as the aftermarket HID kits but usin my own relays, diodes, wires n plugs. The only plug I used from the kit is the one that triggers the HID feature on the bulb. There some pics missing but if u have any other issues, let me know. As for the hi's not workin, u have to trace wires n conectors down, could be your switch, a relay, the column switch could be fualty.